Refund policy

RETURN POLICY:

To start a return or exchange, go to the Return Portal

Stardust by Allie happily accepts returns or exchanges of unused, undamaged, unopened, or defective merchandise for a store credit (Stardust by Allie E-Gift Card) within 7 days from the date your order was delivered.

Note: Non-MagSafe Phone cases are not eligible for returns. Our Non-MagSafe phone cases are custom made which means when you place an order, they are handmade for you. For this reason, we cannot accept returns if you ordered the wrong size/wrong design so please be sure to double check what size you need.

To begin a return, please go to the Return Portal
To qualify, item(s) must be returned within 7 days after delivery
Item(s) must be unused and in the original packaging
Items are not eligible for a return if they are taken out of shrink wrap.
Customer is responsible for return shipping expenses.
Non-MagSafe phone cases are not returnable.
Non-qualifying returns include any item(s) marked on "Sale" or sold as a "BOGO" offer
Please allow 5-7 business days for your return to be processed and your store credit to be issued.